“Each of you should give what you have decided in your heart to give, not reluctantly or under compulsion, for God loves a cheerful giver.” — 2 Corinthians 9:7

Dear Faithful Customers,

At Religious Crafts Sales, we strive to provide you with quality faith-based crafts and supplies for your ministry and creative needs. However, we understand that sometimes an item may not meet your expectations. Our returns policy reflects our Christian values of fairness, integrity, and service.

Our Return Policy

We gladly accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original packaging
  • You must have the original receipt or proof of purchase
  • The item must not be on our non-returnable list (see below)

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened or used art supplies (paints, adhesives, etc.)
  • Personalized or custom-made faith-based items
  • Digital downloads or printable craft patterns
  • Clearance or final sale items

Return Process

To initiate a return or exchange:

  1. Contact us within 15 days of receiving your order at [email protected] with “Return Request” in the subject line
  2. Provide details about your order and reason for return (use our template below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Ship the item back to us at your expense (see our address below)
  5. Receive your refund or exchange once we process your return

Return Request Template

Subject: Return Request – [Order Number]

Dear Religious Crafts Sales Team,

I would like to request a [return/exchange] for my order #[order number].

Item(s) to return: [Product name(s) and quantity]

Reason for return: [Please describe]

Preferred resolution: [Refund/Exchange for (specific product)]

Thank you for your assistance. May God bless your ministry.

Sincerely,
[Your Name]
[Your Email Address]

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except in cases of our error)
  • For exchanges, we’ll ship the replacement item once we receive your return

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Shipping Address

Please ship returns to:

Religious Crafts Sales
Returns Department
6231 North 67th Avenue
Glendale, AZ 85301
USA
“Whatever you do, work at it with all your heart, as working for the Lord, not for human masters.” — Colossians 3:23

We appreciate your trust in our faith-based business and pray that our products continue to bless your creative ministries. If you have any questions about our returns policy, please don’t hesitate to contact us.

In Christian Service,
The Religious Crafts Sales Team
craftgearsupply.com