Shipping Policy

Dear Faithful Customers,

At Religious Crafts Sales, we are committed to serving your creative ministry needs with quality faith-based crafts and supplies. Our shipping and returns policies reflect our Christian values of integrity, service, and stewardship. Below you’ll find all the information you need about how we deliver your orders and handle returns.

Shipping Information

We carefully prepare each order with prayer and attention to detail. Here’s what you can expect:

Order Processing

• Orders are typically processed within 1-2 business days (excluding weekends and holidays)
• You’ll receive a confirmation email with tracking information once your order ships

Shipping Options

We offer two shipping methods to serve your needs:

1. Standard Shipping ($12.95)
   • Shipped via DHL or FedEx
   • Delivery within 10-15 business days after shipment
   • Includes tracking and insurance
2. Free Shipping (Orders over $50)
   • Shipped via EMS
   • Delivery within 15-25 business days after shipment
   • Available for most destinations (excluding some Asian and remote regions)

Our Returns Policy

We want you to be completely satisfied with your faith-based craft supplies. If an item doesn’t meet your expectations, here’s how our returns process works:

Eligibility for Returns

We gladly accept returns and exchanges within 15 days of receiving your order, provided that:

• The item is unused and in its original packaging
• You have the original receipt or proof of purchase
• The item is not on our non-returnable list (see below)

Non-Returnable Items

For health, safety, and practical reasons, we cannot accept returns on:

• Opened or used art supplies (paints, adhesives, etc.)
• Personalized or custom-made faith-based items
• Digital downloads or printable craft patterns
• Clearance or final sale items

Return Process

To initiate a return or exchange, please follow these steps:

1. Contact us within 15 days of receiving your order at [email protected] with “Return Request” in the subject line
2. Provide details about your order and reason for return (you may use our template below)
3. Wait for approval – we’ll respond within 2 business days with return instructions
4. Ship the item back to us at your expense (see our address below)
5. Receive your refund or exchange once we process your return

Return Request Template

To help expedite your request, please include this information:

Subject: Return Request - [Order Number]

Dear Religious Crafts Sales Team,

I would like to request a [return/exchange] for my order #[order number].

Item(s) to return: [Product name(s) and quantity]
Reason for return: [Please describe]
Preferred resolution: [Refund/Exchange for (specific product)]

Thank you for your assistance. May God bless your ministry.

Sincerely,
[Your Name]
[Your Email Address]

Refund Information

Once we receive and inspect your return:

• Refunds will be processed within 3-5 business days
• Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs are non-refundable (except in cases of our error)
• For exchanges, we’ll ship the replacement item once we receive your return

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

• Contact us immediately at [email protected]
• Include photos of the damaged item or incorrect product
• We’ll arrange for a replacement or refund at no additional cost to you

Return Shipping Address

Please ship returns to:

We appreciate your trust in our faith-based business and pray that our products continue to bless your creative ministries. If you have any questions about our shipping or returns policy, please don’t hesitate to contact us.

In Christian Service,
The Religious Crafts Sales Team
craftgearsupply.com